13.11.5 Practice Questions
13.11.5 Practice Questions. Other sets by this creator. Other sets by this creator.

Before you plunge into answering questions, ensure you are clear in your mind about what the question is about. There's no harm in asking questions to clarify what's being asked. Be polite and ask "I am sorry, I'm not sure I comprehend what you're requesting and would you be willing to rephrase it?" You will communicate better in such a situation than simply talking about it with no knowledge or clarity. The purpose behind answering questions is for you to make a positive contribution to the person seeking an answer. Avoid wasting time. Seek understanding first.
Another way to boost your capacity to respond to your question in an accurate and objective way is to ensure that you give the person who is asking the question to finish asking. Some people take time to clarify exactly what they want to know. The answer to a query before it is completely asked could be insensitive. Don't think you know what direction the inquiry is heading, so you are trying to help to clarify the issue. If you're short on time take the time to let the person "ramble" while taking notes of important things. It gives you time to organize and think of the most effective answer to the question. The ability of listening gives you a higher chance of success in the answer to questions.
You have to determine if you are qualified to answer the question or if someone else has the. You are authorized speak on that subject (journalists can haunt you even though you're not legally required to be the company spokesperson)? How deep should the answer be? The pauses and silences let you know that you're not just creating whatever substance you've got in your mind, but a planned answer is expected. You can actually prepare someone for to answer you by telling them "Let me think ..., Let me look around." ..". The person will do not just sit and think that you didn't hear and you're just ignoring and ignoring. Think through your thoughts and you'll be able to formulate statements that you won't regret on later. You can determine the best method of answering with wisdom without leaving wounded or new wounds.
Other sets by this creator. Other sets by this creator.
Other Sets By This Creator.
Other sets by this creator.
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